IT Service For Local Government
COMPLIANT, SECURE,
MICHIGAN LOCAL.
Let us be your local technology partner, specializing in the needs of Michigan municipalities. As your outsourced IT department, we focus on cyber security, compliance, and reliability for essential government operations.
COMPLIANT, SECURE, MICHIGAN LOCAL.
Let us be your local technology partner, specializing in the needs of Michigan municipalities. As your outsourced IT department, we focus on cyber security, compliance, and reliability for essential government operations.
CJIS/LEIN compliance support for Police Departments
We provide IT services compliant with the FBI’s CJIS security policy requirements. Our technicians are background checked and fingerprinted as part of the Michigan State Police’s statewide IT vendor program to reduce the burden on your local department.
BS&A Software Environment Support
Does your team use BS&A software locally, or on the cloud? We have experience supporting municipalities with both environments, as well as other civic ERP solutions. We also coordinate support between vendors to make sure your problems are solved.
Public Utility IT Infrastructure
We provide IT support for your Water Plant, Wastewater Treatment Plant, and DPW. Our experience and proven technology helps evaluate and protect your utility networks.
Secure Information Technology Solutions
That Work for Local Government
Remote and Onsite Support
So much of IT support can be provided remotely, that some companies never come onsite anymore. We’re remote first for speed, and show up in person when that’s the best solution.
Tier-1 through Tier-3 Support
Help with basic to complex issues. Add all our team’s experience to your organization.
Emergency Support
On-call emergency support with an SLA, prioritized by impact and service level.
Remote Access Support
Advanced remote tools all us to resolve issues faster via screen connection and background maintenance tools.
Onsite Service
Onsite service is included in our Freedom MSP contracts for issues which cannot be resolved remotely, with no additional charge.
Networking Support
We provide full support for networking hardware, including your firewall, VPN, and point-to-point or branch office infrastructure.
Cyber Security Support
Our 24/7 Security Operations Center partner SOC helps maintain your security around the clock, in addition to services by our local team.
Cybersecurity Is Our Priority
As state-sponsored hackers target Michigan organizations and public infrastructure, we focus on providing a hardened IT stack deployed with best practices and proven protection.
CJIS & Compliance
Our security tools and implementation meet CJIS standards, and we provide FIPS 140-3 certificates for encryption modules as required. We also support other compliance requirements like FEDRAMP, NIST, etc.
Endpoint Antivirus
Business-grade endpoint solution makes sure all PCs malware protection is active, updated, and monitored.
Automated Patch Management
Software monitors and automatically updates Windows, 3rd party applications, and drivers to protect against zero-day attacks.
24/7 Threat Ops Center & EDR
Our partner SOC monitors your computers and cloud environment to provide instant response to ransomware and other threats.
Managed Cloud Backups
We will backup your environment through a centrally managed backup service, secure and encrypted, protecting your data.
Secure Email with Advanced Anti-Spam
Email is the #1 vector of successful scams and attacks. Email with strong security is critical to your security picture.
Security Training & Phishing Defense
We provide a security training portal with videos explaining current risks and best practices. Plus, phishing testing and an email evaluator tool.
Password Management Tools
Password and 2FA management application plus support and onboarding from our team. Stop using password files stored on your PC or network.
Network-Level Active Firewall with VPN
Block attacks and malicious files at the network level, protecting non-PC devices on your network.
Library Services
We love our libraries and supporting their IT services to patrons and the public. We have tailored plans available for libraries and their particular needs.
ILS, OPAC & Library Software
We have experience supporting the specialized software that keeps libraries running. We can also interface with vendors to make sure all your issues are resolved.
Printer Server Management
Many libraries offer printing services, and we can help support your print server implementation to make sure staff and patrons have a seamless experience.
Public Computer Security & Updates
Patron access computers take a special approach for IT security and making sure each user has a safe experience. We support Deepfreeze and other technologies to keep your public users safe.
Public Access WiFi
Your community knows the library is a safe spot to access reliable, high-speed internet service. We secure and optimize the handoff from your ISP to the wireless handoff to patron devices so they can have a secure, fast experience.
Staff Technology Support
Our experienced techs help IT issues stay out of your staff’s way and let them be creative and productive as they serve the community.
Contact us
to get a custom quote & free evaluation
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