Freedom MSP
Fully-Managed, Fixed Cost IT Service from our Managed Services Team
Freedom MSP is all-inclusive IT support on a fixed budget. Experience freedom from the frustration of IT failures and the simplicity of a fully managed technology stack. Cloud services, local networks, computer workstations, user experience and more is fully supported through one IT relationship.
Unlimited Helpdesk
Full access to our IT support helpdesk by phone, email, text and chat, with remote support and onsite service included.
Full Stack Security
Comprehensive security and disaster recovery protecting your network, servers, workstations, and Microsoft 365 cloud from network intrusions, malware, ransomware, phishing attacks, hard drive failure, and more.
Hardware Replacement Warranty
Full repair & replacement warranty for covered hardware, including computers, peripherals, and network hardware. Includes replacement on obsolescence, with 3 or 5 year options.
Freedom Pro
Hourly-bill Helpdesk and Modular Subscriptions from our Break-Fix Team
Support your server and workstation environment with enterprise software tools, including remote monitoring and administration, endpoint antivirus, cyber security tools, and backup options.
Helpdesk Support Services
Hourly-bill helpdesk services from our break-fix team, available in-office, remote access, phone, email & sms
Cyber Security Solutions
Endpoint antivirus with Heuristic Analysis, EDR platform with 3rd-party 24/7 threat ops support
Remote Monitoring & Administration – Base
Baseline Freedom Pro service that includes our remote administration and provisioning tool, with built in Windows updates management
DISCLAIMER : All labor with Freedom Pro services are billed hourly
Software Options
Endpoint and enterprise software services from our vendors (insert logo cloud above)
Cyber Security Baseline
Networking & Security Infrastructure
Our install team carries our security focus into the physical space. Secure and monitor access to your digital stack with physical camera and alarm systems. We also handle upgrades your building and site infrastructure with network backbone systems including fiber optic, ethernet, switching and routing hardware.
Fiber Optic Installation & Service
Single mode and multi-mode service, including per-terminated and fusion splicing, OTDR testing.
Security Camera Systems
Enterprise grade 4K+ security camera systems with AI tracking and detection, 24/7 continuous local recording with remote access and playback.
PotterVilla Alarm – Monitored Alarm Systems
Business grade security monitored 24/7 by our world-class partner monitoring center. Complete your system with smart building features and automation.
Building Access
Building access control systems including door locks, pin / key / RFID access, and central user management.
Networking
Security & Alarms
Identify availability issues, misconfigurations, lack of resources, K8s anomalies and failed deploys w. feedback and health checks.
Managed IT Service vs Break-Fix
Freedom MSP vs Freedom Pro
We offer two service models for businesses and organizations that need help with their technology. Maybe you’ve heard before about “Managed Services”, but don’t really understand what that is, or wonder why you shouldn’t just call when you need help with a problem.
The Break/Fix model is the old traditional model of how IT services are offered. You buy a PC from a retailer, and then only call IT support for problems you can’t fix. You find yourself purchasing needed services like antivirus, email, and backups, but aren’t sure what you’re missing or what your risk is. When you do need to call IT, it can be expensive and have significant risk of downtime, data loss, cyber liability, and impaired performance. While this model still works for some customers who are proactive themselves or comfortable with a high level of risk, there’s a better way.
In the industry today, the mindset is changing to realize that IT is not a once-and-done proposition. Your business needs an IT partner to make sure you stay ahead of the game, a relationship that has the knowledge, resources and tools to keep you successful.
Our all-inclusive Managed Services offering—Freedom MSP—is a unique solution that gives you the resources and attention of an in-house IT department, without the overhead and focus isolation that comes with hiring internally. We include everything you need as part of your core IT budget, including physical PCs, networking, cloud services, cyber security, helpdesk, and CTO service—all in one fixed-rate plan.
Because Freedom MSP is a relationship, and includes many bundled services, we can keep our overhead low and as a cheaper option than purchasing break/fix services separately. We still serve customers who aren’t ready to switch to a managed services model through our break/fix business IT department. But if Freedom MSP and managed services are a good fit for your business or organization, we’d love to talk about getting started.