Freedom MSP
Fully-Managed, Fixed Cost IT Service.
Freedom MSP is all-inclusive IT support on a fixed budget. Experience freedom from the frustration of IT failures and the simplicity of a fully managed technology stack. Cloud services, local networks, computer workstations, user experience and more is fully supported through one IT relationship.
Unlimited Helpdesk
Full access to our IT support helpdesk by phone, email, text and chat, with remote support and onsite service included.
Full Stack Security
Comprehensive security and disaster recovery protecting your network, servers, workstations, and Microsoft 365 cloud from network intrusions, malware, ransomware, phishing attacks, hard drive failure, and more.
Hardware Replacement Warranty
Full repair & replacement warranty for covered hardware, including computers, peripherals, and network hardware. Includes replacement on obsolescence, with 3 or 5 year options.
Benefits of Fully-Managed Service
Unlimited IT Support Helpdesk
Get access to our technical staff with full ticket access, as well as support by phone, email, chat, and text.
Tier-1 through Tier-3 Support
Help with basic to complex issues. Add all our team’s experience to your organization.
Emergency Support
On-call emergency support 24/6, prioritized by impact and service level.
Remote Access Support
Advanced remote tools all us to resolve issues faster via screen connection and background tools.
Onsite Service
Onsite service is also included for issues which cannot be resolved remotely, with no additional service fee.
Networking Support
Support for networking issues with switching, firewall and WiFi is included.
Cyber Security Support
Our 24/7 Security Operations Center partner SOC helps maintain your security around the clock, in addition to services by our local team.
Hardware Replacement Warranty
Freedom MSP covers the repair and replacement of failing or damaged hardware. And, it includes replacement on obsolescence.
Hardware Repairs
We will repair or replace failing or damaged hardware (not including accidental damage). Coverage includes parts and labor repairs.
3-year or 5-year Replacement Cycle
Choose a 3-year or 5-year PC replacement cycle, and we will replace your hardware when it ages into obsolescence.
Hardware Performance Levels
Choose from entry workstation, mid-range performance, and CAD/high-end performance ranges. We’ll make sure the hardware matches your usage needs.
Network & Site Hardware
A full smart network stack is included with your site cost, including hardware firewall, switching, WiFi APs, monitoring and control hardware.
Full Ownership of your Hardware
Cyber Security
Protect your organization through our advanced Cyber Security stack, industry partners, and in-house experts.
Endpoint Antivirus
Business-grade endpoint solution makes sure all PCs malware protection is active, updated, and monitored.
Automated Patch Management
Software monitors and automatically updates Windows, 3rd party applications, and drivers to protect against zero-day attacks.
24/7 Threat Ops Center & EDR
Our partner SOC monitors your computers and cloud environment to provide instant response to ransomware and other threats.
Managed Cloud Backups
We will backup your environment through a centrally managed backup service, protecting your data on the cloud.
Secure Email with Advanced Anti-Spam
Email is the #1 vector of successful scams and attacks. Email with strong security is critical to your security picture.
Security Training & Phishing Defense
We provide a security training portal with videos explaining current risks and best practices. Plus, phishing testing and an email evaluator tool.
Password Management Tools
Password and 2FA management application plus support and onboarding from our team. Stop using password files stored on your PC or network.
Network-Level Active Firewall with VPN
Block attacks and malicious files at the network level, protecting non-PC devices on your network.
Fixed-Cost IT
The Freedom MSP contract is designed to give you a predictable, fixed-cost budget for your IT needs. You are in control.
Choose 3 or 5 year PC replacement cycle
Our hardware replacement warranty will replace your computers when they get old. You choose 3 or 5 year replacements.
Month-to-month contract
Service is provided on a month-to-month contract, so you’re not locked in to a multi-year agreement.
You own all the hardware
You own all of your hardware through the structure of the contract. No leased equipment.
Modular Upgrades
Freedom MSP can be customized to include PBX telephone service, laptop+dock upgrades, dual/triple monitor upgrades, performance upgrades, and more.
Strategic Planning & CTO Advisor
Stay ahead of the curve in IT with our help as your strategic planning partner and CTO advisor services.
Cloud Services
Freedom MSP Includes core cloud services that you need for productivity and operations.
Microsoft 365
Licensing for Office, Sharepoint, Onedrive and other Microsoft cloud and desktop services and software.
Exchange Hosted Email
Enterprise grade email service and protection from Microsoft
Website & DNS Hosting
Hosting service and DNS service for your WordPress-based website and domain.
Windows & Windows Server Licensing
Microsoft licensing is included for your PCs and server environments.
Remote access & VPN Services
Work remotely and access your local resources through remote access, VPN, RDP and resources.
CTO Strategic Planning
We act as your CTO to help you make good IT decisions for your company. Because MSP is an all-inclusive contract, we’re your adviser, not your salesman.
BYOD & Mobile
Included security coverage for BYOD and mobile devices. Take advantage of included remote work technology and support.
Compliance Services
Does your industry require HIPAA, NIST, CJIS or other compliance? Add an MSP compliance module to handle your compliance needs. Including documentation, support, and IT stack compliance.
SLA Prioritized Support
Our helpdesk will prioritize your needs and tickets by emergency level, so your most critical requests will be resolved in an urgent manner.
Contact us
to get a custom quote & free evaluation
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